Refund policy

Refund Policy

Last Updated: 07/26/26

At SatoriWell, your satisfaction matters to us. If something isn't quite right with your order, we've made returns simple and straightforward.

Order Cancellations

Changed your mind right after ordering? You can cancel within 24 hours of placing your order by emailing us at info@satoriwell.com. Just include your order number so we can locate it quickly.

Once that 24-hour window has passed, we can't promise a cancellation, since your order may already be moving through processing. Once it's shipped, it can no longer be canceled.

If your order has already gone out, you're still covered! You can simply return the item once it arrives, following the return process outlined below.

30-Day Easy Returns

From the day your order arrives, you'll have 30 days to send it back if needed.

To qualify for a return, the item must be:

Unused
In its original condition
Sent back with its original packaging, tags, and any included accessories

Our support team is on hand to walk you through every step.

Restocking Fee: $0. We never charge a restocking fee.

Return Policy Overview

Return Window: 30 days starting from delivery
Condition: Unused, in original condition, with all original packaging, tags, and accessories included
Easy Returns: Our support team will guide you through the process from start to finish
Restocking Fee: None

Return Costs

Defective or Incorrect Products You won't pay a thing if the item:

Arrived incorrect
Was damaged in transit by the carrier
Turned out to be defective

Customer Remorse (Change of Mind) Return shipping is on you if:

You ordered the wrong item
The item doesn't fit
You simply no longer want it

Note that original shipping charges aren't refundable in any case.

How to Return an Item

Contact Us Email info@satoriwell.com with your order number and the reason you're returning the item.
Pack Your Item Securely repack it in its original packaging, along with all tags, accessories, and documents.
Send It Back Ship the item following the instructions in your return authorization email, using the carrier or method specified there.

Refund Process

Inspection: Once your return arrives, we'll check that it meets our return conditions.
Refund Timing: After it's approved, we'll begin processing your refund. Please allow up to 7 business days for it to post to your original payment method, though the exact timing can vary by bank or provider.

Exchanges

Need a different size, color, or product instead? We're happy to help! Just email us at info@satoriwell.com and we'll set up a quick exchange for you.

Order Not Delivered

If your order hasn't shown up within the expected window, email us at info@satoriwell.com with your order number and we'll look into it with the carrier. If it's confirmed lost, you'll receive either a full refund to your original payment method or a free replacement, whichever you prefer.

Non-Returnable Items

A small number of items can't be returned for hygiene and safety reasons. Any product like this will be clearly labeled as non-returnable on its product page.

Changes to This Policy

We may revise this Return & Refund Policy from time to time, and any updates will appear here with a new "Last Updated" date. We'd encourage you to check back occasionally. Continuing to use our site after a change means you accept the updated terms.